Frequently Asked Questions

How long will I be able to access the Master Business Courses?

You have unlimited access to the Master Business Courses upon purchase (as long as the author is collaborating with us).

Can I try out some of your online courses before I buy?

By signing up here: https://learn.growthinstitute.com/en/sign-up, you will have free access to some of our courses
Once you are signed up, in your main account page, go at the bottom of the page. You will see a “Free Resources” section with several On-Demand Seminars

Free webinars: if I am unable to join in, can I listen to the recording later?

Yes, we are happy to send you the recording after the live session! Please register for the webinar and we will make sure you are delivered the recording.

What is your refund policy?

For the Scaling Up Club monthly membership: if you decide to cancel and want a refund, we will refund you the last month you purchased. For the Master Business Courses: We will refund 100% up to 30 days after purchase, or until the 3rd Live Session if no session has happened within the first 30 days of your enrollment.

For the Master Business Courses: We will refund 100% up to 30 days after purchase, or until the 3rd Live Session if no session has happened within the first 30 days of your enrollment.

How do I reset my password?

Copy and paste this link into browser or click here: https://learn.growthinstitute.com/sign-in
Click on the blue link “Forgot your password?”
Enter your email address and click on “Reset password”
You will receive an email with the instructions to reset your password
If you still have troubles to access the platform, contact the Growth Institute team at support@growthinstitute.com or 1-800-975-5108 Ext. 707

How do I update my credit card information?

For safety purposes, we prefer to update your credit card information on the phone. Please feel free to call us at 1-800-975-5108 Ext. 707

How can I cancel my Edge membership?

Contact the Growth Institute team at support@growthinstitute.com and we will cancel your membership as soon as we receive your request.

As a Master Business Course student, what can I do if I miss the live sessions with the coach or author of the class?

All our live sessions with authors and coaches are recorded and available on your learning platform. You will find them following the same steps mentioned in the reminder you receive a few days before the live classes.

How do I renew my team package?

The Professional Development Plans have been re-designed and are now part of our Scaling Up Club. To renew your team membership, you can follow these steps:

Go to https://www.growthinstitute.com/s/scalingup-club/
At the very bottom of the page, you will see a section with the 4 different plans and prices
When you chose the one you want, click on “Sign Up Now” (red button at the end of the plan description)
You will then receive a welcome email from the Growth Institute team who will set you up.

How do I download the iPad app and the On-Demand Seminars?

We have a Growth Institute application which is only available for iPads for the moment. Via this application, you will be able to download the On-Demand Seminars you have access to and watch them offline. You can download the application and the courses following these steps:

Download our iPad app by clicking on this link: https://itunes.apple.com/us/app/the-growth-institute/id867925573?mt=8
Upon entering the app, you will click the yellow Sign in button
After logging in, go back to the homepage
Click on the course you want to watch
To watch the seminar offline, click on the Download button at the top

What is MBD All Access

MBD All Access is a membership like no other for growing businesses. It is designed to grow your teams at every level of your organization. AND it is customized to your organization's needs so the easiest to learn more about it is to jump on the phone with one of our growth strategists and build your teams' growth paths together.

What is included in these membership programs?

The summary is:

The Edge is designed to help entrepreneurs and management teams build a learning mindset muscle even in the busiest times, through daily and weekly bite-sized leadership and business tips and tricks and unlimited access to all 45-60 minute micro-trainings from some of the top business thought leaders out there. You can purchase a membership for yourself, or for your whole team.

MBD stands for Master of Business Dynamics and is a program built for Founders, Owners, and new C-suite teams. Think of it as a practical complement or sometimes even a substitute for more traditional MBAs, which are mostly theory. In these courses, you will take action and those actions will align your teams and accelerate your growth, or your money back. You can go through an MBD yourself, OR you can use the MBD to train and grow your whole leadership team!

These membership programs are highly customizable to your organization's specific needs so the easiest to learn more about it is to jump on the phone with one of our growth strategists and build your teams' growth paths together.

Where can I access these courses?

Through Growth Institute's proprietary learning platform, Dojo.

Once you have chosen your membership package, we'll ask you for the team members you'd like added and give them personal access to the platform, community, all applicable content.

These membership programs are highly customizable to your organization's specific needs AND each of your employees' growth goals so the easiest to learn more about it is to jump on the phone with one of our growth strategists and build your teams' growth paths together.

How much does a membership cost?

There no hidden fees or costs.

The Edge starts at $99/mth for one seat

MBD All Access starts at $2,000/mth for 5 seats (and unlimited employee access to The Edge)

These membership programs are highly customizable to your organization's specific needs AND pricing is determined by the number of seats you require so the easiest to learn more about it is to jump on the phone with one of our growth strategists and build the perfect package together.

How does the 30-day guarantee work?

100% of your money back if you get into this and don't feel it's for you.

Access the program, join our coaches and online community for 30 days, and implement new strategies in your business.

If you’re doing the work and not seeing results, let us know and we’ll give you a no-questions-asked refund.

How do I cancel?

Just reach out to your client service representative or email support@growthinstitute.com and let us know.

What is the difference between a micro-training and a master business course?

A micro-training is 45-60 minute self-paced course you can knock out over lunch.

A Master Business Course goes much deeper, lasts anywhere between 7 and 12 weeks, and requires about 3 hours of your time each week to watch the videos, participate in the coaching sessions and work through the implementation tools in order to implement the content into your company and daily operations.

How is the Membership better than just enrolling in Master Business Courses separately?

Two main reasons:

One Master Business Course solves one set of pain points in your business. The membership gives you access to solve any bump you hit anytime you hit them. Give yourself and your team a toolbox to face any scaling challenge head-on in real-time.

Also, your team may need to be focused on different pain points at the same time. So you can have your Finance leader learning new ways of managing and reporting cash flow, while you have your managers focused on improving operations. Both help the bottom line but coming at it from two different angles.

This is the beauty and the power of the Growth Institute community and membership packages.

General FAQs